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FAQs

My question isn't answered here. Who can I contact?
Visitor Services staff are ready to help with any questions you may have at (310) 440-7300.

Admission & Tickets

Do I have to pay admission to the Getty Villa?

No. Admission is free. However, an advance, timed-entry ticket is required to enter the site. Please call (310) 440-7300 or book tickets online.

On-site parking is $15 per car or motorcycle. Visitors to the Getty Villa are not permitted to park anywhere other than the Getty Villa as a condition of the Conditional Use Permit issued by the City of Los Angeles. Parking is $10 after 5:00 p.m. for all evening public programming.

How do I get a ticket to the Getty Villa?

Admission to the Getty Villa is always free; an advance, timed-entry ticket is required. Tickets can be obtained online or by phone at (310) 440-7300. Book your tickets online here.

Groups of 15 people or more must make a group reservation; please see Group Reservations for details.

I ordered tickets online. How will I get my tickets?

When you order Villa tickets online, you will receive a confirmation e-mail from the Getty with the subject line "Your Tickets to the Getty." This e-mail contains your ticket(s) as a PDF attachment. Print and bring these bar-coded tickets with you to the Villa in order to gain admittance.

Note: In lieu of printed tickets, you may bring the ticketing confirmation number included in the e-mail.

How do I print my tickets?

Open the e-mail that contains your tickets. Locate the PDF attachment, open it in Adobe® Reader®, and print it in full.

If you cannot open the PDF attachment, you probably need Adobe Reader software. Download the latest version of Reader for free from Adobe's website.

Windows users: if you can open the PDF but cannot print it, try checking the "Print as image" box at the top right of the screen that appears after you select the "Print" command. If you still cannot print, try printing your tickets from another computer or on a different printer.

For technical assistance, please contact us at (310) 440-7300 or by e-mail at visitorservices@getty.edu.

Note: In lieu of printed tickets, you may bring the confirmation number included in the e-mail with the ticket attachment.

I already booked tickets to the Getty Villa but no longer have the e-mail with the tickets. What do I do?
Please contact us at (310) 440-7300 or visitorservices@getty.edu.
I ordered print-at-home tickets to the Getty Villa, but never received an e-mail with the tickets. What happened?
Your e-mail provider may have blocked the e-mail, thinking it was spam. Follow your provider's procedures for retrieving possible spam. Such e-mails are often stored in a "Junk," "Bulk," or "Spam" folder.
Are same-day tickets available for the Getty Villa?
Visitors cannot be admitted without a ticket. Same-day tickets are often available online. Check ticket availability here.
Is there a waiting list for Getty Villa tickets?
No. Ticket availability is updated weekly for a two-month period. Same-day tickets may also become available online without advance notice. Please call (310) 440-7300 or check ticket availability here.
Are tickets available at the Getty Villa for future dates?

Yes. Ticket availability is updated weekly for a two-month period. Same-day tickets may also become available online without advance notice. Check ticket availability here.

Visitors already at the Villa, who have entered the site with a ticket, will also have the opportunity to obtain future visit tickets.

I have tickets to an evening event at the Getty Villa. How early can I arrive?
With your program ticket, you may arrive up to one hour prior to the start time of the program.

Cell Phone & Wireless Service

Is there cell phone service at the Getty Villa?
For some visitors. Because the Getty Villa is located in a canyon, some mobile devices do not receive a signal. If you plan to meet others at the Getty Villa, we recommend that you agree on a meeting place and time in advance. The Outdoor Classical Theater (the large open-air theater outside the Museum Main Entrance) is an ideal place to meet.
Is there wireless Internet service at the Getty Villa?
Yes. There is free Wi-Fi available at public outdoor areas, and in some galleries. Please note that signal strength varies with location. When you arrive at the Villa, look for a wireless network named 'GettyLink.'

Parking & Transportation

How is parking provided at the Getty Villa?

On-site parking is available for all ticket holders and is $15 per car or motorcycle, and $10 for evening events held after 5:00 p.m. Visitors to the Getty Villa are not permitted to park anywhere other than the Getty Villa as a condition of the Conditional Use Permit issued by the City of Los Angeles.

No pedestrians may enter the Villa except for ticket holders arriving by public transportation. Passengers must have their Villa admission ticket hole-punched by the driver before exiting the bus in order to enter the Villa. Get more details about parking and public transit.

Do I have to pay to park at the Getty Villa?

Yes. While tickets to the Getty Villa are free, there is a parking fee. Parking is $15 per car or motorcycle, and $10 after 5:00 p.m. for all evening public programming, including theater, music, film, lectures, and other special programs. On-site parking is available for all ticket holders. Visitors to the Getty Villa are not permitted to park anywhere other than the Getty Villa as a condition of the Conditional Use Permit issued by the City of Los Angeles.

No pedestrians are permitted except for ticket holders arriving by public transportation. Passengers must have their Villa admission ticket hole-punched by the driver before exiting the bus in order to enter the Villa. Get more details about parking and public transit.

Is there parking in the neighborhoods surrounding the Getty Villa?
No. Visitors to the Getty Villa are not permitted to park anywhere other than the Getty Villa as a condition of the Conditional Use Permit issued by the City of Los Angeles. Get details about parking and public transit.
I've got an oversized vehicle. Can I park at the Getty Villa?
Parking is available for vehicles up to 6'10" and of standard car length and width. There is no parking for RVs, motor homes, limousines, and other larger vehicles.
What are my public transportation options?

Metro Bus 534 stops at Coastline Drive and Pacific Coast Highway (PCH) directly across from the Getty Villa entrance. To find the route that is best for you, call 323-GO-METRO (323-466-3876) or use the Trip Planner on www.metro.net, the website of the Los Angeles County Metropolitan Transportation Authority.

Bus passengers exiting at PCH and Coastline Drive to visit the Getty Villa must have their Villa admission ticket hole-punched by the driver before exiting the bus in order to enter the Villa.

Can I just be dropped off?

Yes, as long as you have an advance, timed-entry ticket and you are dropped off inside the entrance gate from a vehicle of 9 passengers or fewer. Security officers or Visitor Services staff at the Getty Villa entrance gate will direct you to the drop-off area.

No walk-ins are permitted except for those arriving by public transportation. Passengers must have their Villa admission ticket hole-punched by the driver before exiting the bus in order to enter the Villa.

Group Visits

Can groups visit the Getty Villa?

Yes, groups are welcome at the Getty Villa! Please see Group Reservations for information on reservations, parking, dining options, and free tours and activities for groups.

We also have programs for K–12 school groups and college students.

Photography

Is photography allowed at the Getty Villa?

Handheld and video cameras using existing light are welcome in the permanent collection galleries. Please check at the entrance of the changing exhibitions for any restrictions in those galleries. Flash photography, tripods, and monopods are not permitted. Any photography is for personal use only and may not be sold. Wedding and engagement photography is not permitted.

Any commercial or other unauthorized use of any transmission, picture, film/type, writing, drawing, or other depiction or description of any Getty name, mark, or logo is prohibited without prior specific written approval of the J. Paul Getty Trust. Please call the Communications Department at (310) 440-7300 for more information.

The Getty may photograph, film, or videotape visitors for educational and promotional purposes. Use of a ticket is implied consent for the use of the holder's likeness, voice, or video image for marketing purposes.

Foreign-language Offerings

Do you have foreign-language materials or services available for visitors who do not speak English?

The GettyGuide multimedia player includes a tour of highlights of the collection at the Getty Villa, and a family tour, in English and Spanish. Check out an iPod touch, free of charge, at the GettyGuide Desk on the first floor of the Museum. A photo ID is required.

The "Map & Guide," a printed guide to the Getty Villa is available in Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Spanish, and Russian.

Animals

Are pets allowed at the Getty Villa?
Pets are not allowed on the Getty Villa site. Assistive animals, such as guide dogs for the blind, are permitted.

Food & Drink

Can I bring alcoholic beverages to the Getty Villa?
Alcohol may not be brought onto the premises. However, beer and wine are available for purchase on site.

Bags, Coat Check, and Umbrellas

Can I bring large bags and luggage to the Getty Villa?
Yes. However, backpacks, umbrellas, bags, purses, and packages larger than 11 x 17 x 8 inches must be checked at the Coat and Parcel Check in the Entry Pavilion or the Museum Atrium. Please note that all bags may be subject to security inspection.
Does the Getty Villa really provide umbrellas for visitors?
Yes! On rainy days, or when the summer sun gets too intense, umbrellas are available for your use while visiting the site. Pick one up and drop it off from bins as you enter or leave the Museum.
  • Pay Once, Park Twice

    Get same-day parking at both the Getty Center and the Getty Villa for one $15 fee.